tour terms





Guests are responsible for: choosing a route that suits their abilities, fitness level and state of health; arriving at the point of departure with clothing and gear suited to that season; respecting the laws and customs of Italy; following environmental guidelines and regulations while on the route in accordance with the route assistance’s directions; respecting the rights and privacy of other members. An individual may be asked to leave a route if the leader feels that the person’s behaviour can cause annoyance to the individual or to the well-being and amusement of other guests.
Guests are not responsible for any theft of bikes or parts of bikes. This is the sole responsibility of  Cycling Venice Lagoon.
Guests are not responsible for any breakages or mechanical damage to the bikes which have not been caused by the client’s inexperience.
Guests are responsible for any damage to their bikes or to those of other participants caused by their inexperience or negligence.
Cycling Venice Lagoon is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature;  consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment;  the adequacy of medical attention once provided.
Guests exempts Cycling Venice Lagoon for injury not caused by equipped subject,  is not liable for injury or damage caused by willful or negligent behavior of tour participants.
Guests grant Cycling Venice Lagoon express permission to take photographs or make film records of its trips for promotional and commercial use, as well as approving such use by third parties with whom Cycling Venice Lagoon may engage in joint marketing, without financial remuneration.
Cycling Venice Lagoon routes will only depart with a minimum of 2 participants.
An exact adherence to the planned route and running order of the route cannot be guaranteed. Therefore Cycling Venice Lagoon reserves the right to change the route, in the event of impediments such as building sites or road blockages, or similar unforeseen occurrences before or during the route. In this case, participants will be immediately informed.


Reservations & Payments

Reservations must be made by filling in our online reservation form.
The reservation is considered to be complete upon the service full payment (100%), which must be made within 24 hours once the route availability is confirmed by Cycling Venice Lagoon.
The payment may be done by  bank transfer or Pay Pal account.


Cancellation Policies

If you must cancel your reservation, your cancellation fee will be determined according to the policy outlined below. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest or personal emergencies.
There is no refund for arriving late or leaving a tour early.
No refunds are available once the service has commenced.
If you cancel at least 7 calendar days in advance, there is no cancellation fee.
If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee.
If you cancel within 2 calendar days in advance, you will be chardeg a 100% cancellation fee.
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